Privacy Policy

This Privacy Policy explains how Custom Tennis Dampeners (“we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you visit our website, request a quote, place an order, contact us, or participate in our optional quote and order messaging program.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information, such as your name, email address, mobile number, business or organization, and billing or shipping address.
• Quote and order information, such as requested quantities, specifications, artwork, logos, mockups, approvals, payment status, shipping details, and correspondence with us.
• Payment information. Our payment processor may collect payment-card or bank information. We generally receive transaction details such as amount, status, and a processor reference rather than complete payment credentials.
• Messaging information, such as your mobile number, opt-in and opt-out records, consent disclosure version, message content, message timestamps, delivery or read status, carrier error information, and whether SMS or RCS was used.
• Device, network, and usage information, such as IP address, browser type, device type, referring page, pages viewed, approximate location derived from IP address, and security or fraud-prevention signals.
• Advertising and referral information, such as UTM parameters, campaign and ad identifiers, Google click identifiers, Meta click and browser identifiers, the first and most recent non-direct referral to our site, the page where a quote is submitted, the consent choice in effect at submission, and your optional answer about how you heard about us.

We collect information directly from you, automatically through our website and security tools, and from service providers involved in payments, communications, shipping, hosting, analytics, or fraud prevention.

2. How we use information

We may use personal information to:

• respond to inquiries and prepare, revise, and follow up on quotes;
• create mockups and manufacture, process, ship, and support orders;
• process payments, refunds, and transaction records;
• send messages you requested about a quote and any resulting order;
• maintain consent, opt-out, and communication-preference records;
• operate, secure, troubleshoot, and improve the website and our services;
• measure which referrals and advertisements result in persisted quote requests and later operator-confirmed business outcomes;
• create first-party advertising audiences from eligible customer or inquiry records when we have an applicable legal basis and the relevant advertising feature is enabled;
• detect and prevent spam, fraud, abuse, or security incidents;
• comply with legal, tax, accounting, carrier, and regulatory obligations; and
• establish, exercise, or defend legal claims.

3. Mobile and messaging privacy

We do not sell or share mobile phone numbers, text messaging originator opt-in data, or messaging consent information with third parties or affiliates for their marketing or promotional purposes.

If you separately opt in to Custom Tennis Quote & Order Messaging, we use your mobile and messaging information to send and manage conversational messages about your quote and any resulting order, process replies, deliver support, maintain opt-in and opt-out records, prevent abuse, and comply with carrier and legal requirements.

Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See the SMS and RCS Terms for complete program details.

We may disclose mobile and messaging information to communications providers, wireless carriers, and other service providers only as needed to deliver and operate the messaging program, maintain security, or comply with law. These providers are not authorized by us to use that information for their own marketing or promotional purposes.

4. When we disclose information

We may disclose personal information to:

• Service providers that support hosting, security, communications, payments, production, fulfillment, shipping, customer service, professional advice, and business operations, subject to appropriate use restrictions.
• Analytics and advertising providers, including Google, Meta, and PostHog, when the applicable measurement or audience feature is enabled and supported by an applicable legal basis. These providers may receive browser or click identifiers and event information used to measure ads and referrals. For eligible first-party customer-list audiences, we may normalize and cryptographically hash an email address or phone number before uploading it to Google Customer Match or Meta Custom Audiences for matching and advertising. Our customer-list sync does not upload raw contact identifiers, and we do not place your name, email address, or phone number in page URLs or the browser analytics data layer. Records collected before this disclosure are excluded from audience uploads unless a separately documented legal basis approves their use.
• Authorities or other parties when legally necessary to comply with law, lawful process, or regulatory requirements; protect rights, safety, and security; prevent fraud or abuse; or enforce our agreements.
• Parties to a business transaction if we evaluate or complete a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable confidentiality and legal requirements.
• Other parties at your direction or with your consent.

We do not sell personal information. The disclosures described in this section do not permit recipients to use mobile numbers, messaging opt-in data, or messaging consent for third-party or affiliate marketing or promotional purposes.

5. Cookies and similar technologies

Our website and service providers may use cookies, local storage, pixels, and similar technologies that are necessary to operate and secure the site, remember preferences, understand site performance, measure referrals, or prevent fraudulent submissions. Browser settings may allow you to block or delete cookies, although doing so can affect site features. Where required by applicable law, we will request consent before using non-essential technologies.

We do not currently present a cookie consent banner on this site.

When measurement is enabled, we record how our own pages are used: pages viewed, how far down a page you scrolled, which sections were on screen and for how long, clicks that produced no result, script errors, page-speed timings, and the approximate size of your browser window. These records are kept by us rather than shared with an advertising provider, are grouped by a random identifier that lasts only until you close the tab, and never include your name, email address, phone number, anything you typed into a form, or the full address of any page including its query string.

Session replay and heatmaps. When measurement is enabled, we use PostHog, an analytics provider, to produce aggregated heatmaps and — on our quote and gallery pages only — a replay of how the page was used, such as pointer movement, scrolling, and clicks. Text you type into form fields is masked in your browser before anything is recorded, so field contents are never transmitted or stored, and recorded page addresses exclude query strings. Replay is not used on any other page, and browser or extension-level tracking protection prevents it from loading at all.

When measurement is enabled, Google Analytics and Google Ads may record page visits, and we retain browser-derived advertising and campaign attribution with your quote. We send the quote-submission event only after our quote service confirms that the request was saved. The Meta browser runtime sends a PageView event on every page and a ViewContent event on our quote and gallery pages. These events carry your IP address, browser and device information, and the Meta browser and click identifier cookies, and never include your name, email address, phone number, or anything you type into a form. The Meta browser runtime does not send Lead events. A later operator-confirmed eligible lead or order milestone may be delivered through the applicable server-side advertising integration. If you directly answer the optional “How did you hear about us?” question, we retain that answer with your quote.

You can control these technologies through your browser: most browsers let you block or delete cookies and local storage, and browser or extension-level tracking protection will prevent the Google and Meta runtimes from loading. Doing so does not prevent us from receiving a quote request. You may also contact us using the details in section 11 to ask about the personal information we hold and to exercise the rights described in section 8.

6. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfill quotes and orders, provide support, maintain business and tax records, resolve disputes, enforce agreements, and satisfy legal, security, carrier, and compliance obligations. We may retain consent and opt-out records as needed to document permission and continue honoring your communication choices.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system or transmission method is completely secure, so we cannot guarantee absolute security. Please do not send sensitive payment credentials or other highly sensitive information through ordinary email or text messages.

8. Your choices and privacy rights

You may ask to access, correct, or delete personal information, or request a portable copy, by contacting us. Depending on where you live and subject to legal exceptions, you may also have rights to restrict or object to certain processing, withdraw consent, opt out of certain disclosures, or appeal our response. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.

You may also contact us to object to the use of your contact information for first-party advertising audiences. We will apply the request to future customer-list uploads, subject to records we must retain to document and honor the request.

To stop text messages, reply STOP. A request to delete information does not automatically remove records we must retain to honor an opt-out, complete an order, prevent fraud, or meet legal obligations. We will not discriminate against you for exercising an applicable privacy right.

9. Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can review and delete it where appropriate.

10. Processing in the United States

We are based in the United States, and information may be processed and stored in the United States and other locations where our service providers operate. Privacy laws in those locations may differ from those where you live. Where required, we use appropriate measures for cross-border transfers.

11. Changes to this policy

We may update this policy as our services or legal obligations change. The “Current version” date identifies the current policy. We will provide additional notice of material changes when required by law.

12. Contact us

To ask a privacy question, exercise a privacy right, or appeal a decision about a privacy request, contact:

Custom Racquet Products LLC, doing business as Custom Tennis Dampeners
5900 Balcones Drive, STE 4000
Austin, TX 78731, US
info@customtennisdampeners.com
(832) 475-7459