Terms & Conditions

These Terms & Conditions (the “Terms”) govern your use of the Custom Tennis Dampeners website, quote process, custom-product ordering services, and optional text messaging program. By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

1. About us and eligibility

“Custom Tennis Dampeners,” “we,” “us,” and “our” refer to Custom Racquet Products LLC, doing business as Custom Tennis Dampeners, based in Austin, Texas. You must be legally able to enter into a binding agreement to place an order. If you act for a business, school, team, club, or other organization, you represent that you are authorized to bind it.

2. Quotes, orders, and availability

A quote request is an invitation for us to provide pricing and is not an accepted order. An order becomes binding only after we confirm the order and receive any required payment. Quotes may expire or change if quantities, artwork, specifications, shipping details, taxes, or supplier costs change. We may decline or cancel an order before production if we cannot fulfill it, suspect fraud, or reasonably believe it would violate law or these Terms. If we cancel a paid order, we will refund the amount paid for the canceled portion.

3. Customer artwork and instructions

You retain ownership of artwork and other materials you provide. You grant us a limited, non-exclusive license to use, reproduce, resize, adapt, and share those materials with our production and fulfillment providers only as needed to prepare a quote, create a mockup, produce your order, provide support, and maintain business records.

You represent that you have all rights and permissions needed for the artwork, logos, names, trademarks, and other materials you submit, and that our use of them to fulfill your request will not violate another person’s rights or applicable law. We may reject content that we reasonably believe is unlawful, infringing, hateful, deceptive, or otherwise inappropriate.

4. Digital mockups and custom production

We begin production only after you approve a digital mockup. You are responsible for reviewing spelling, artwork, colors, quantities, dimensions, and other details before approval. Screens and production methods may cause reasonable variations in color, scale, placement, and appearance. Any material change requested after approval may require a new quote and may not be possible once production begins.

5. Prices, taxes, and payment

Prices are stated in U.S. dollars unless we say otherwise. You are responsible for applicable taxes, shipping charges, duties, and fees disclosed before payment. Payment processing may be provided by a third-party payment processor and is also subject to that processor’s terms. You authorize us and our processor to charge the payment method you provide for the agreed amount.

6. Returns, cancellations, and refunds

Custom products and returns

Because each product is custom made, we do not accept returns based on a change of mind, an incorrect customer-supplied design or instruction, or dissatisfaction with a design that matches the approved digital mockup.

Mockup approval and production

We begin production only after you approve the digital mockup. Please carefully review spelling, colors, artwork, quantities, and other details before approving it. Once you approve the mockup and production begins, the order cannot be canceled and we do not provide a refund for that order.

Cancellation before production

If you cancel before production begins, we will refund the payment to the original payment method, less any processing fees that cannot be recovered, if applicable.

Damaged, defective, or incorrect products

The custom-product limitations above do not apply when products arrive damaged, are defective, or materially differ from the approved mockup or order. Contact us promptly with your order details and photos so we can evaluate the issue and provide an appropriate remedy. Nothing in this section limits rights that cannot be waived under applicable law.

7. Shipping and delivery

Production and delivery dates are estimates, not guarantees. Delays may result from mockup revisions, production capacity, carriers, customs, weather, supply interruptions, or other events outside our reasonable control. You are responsible for providing a complete and accurate delivery address. Risk of loss transfers as provided by applicable law and the selected carrier’s terms.

8. SMS and RCS terms — Custom Tennis Quote & Order Messaging

Participation is optional. Consent to receive text messages is not a condition of purchase. See our Privacy Policy for how we handle mobile and messaging data.

Program description

If you separately opt in, the Custom Tennis Quote & Order Messaging program sends conversational messages about a quote you requested and any resulting order. Messages may include a quote-request confirmation, questions needed to prepare your quote, mockup and approval updates, payment or production reminders, shipping or order updates, and replies to your questions. This program is not consent to unrelated promotional campaigns.

Opt-in and message frequency

You may opt in by entering your mobile number and checking the separate, unchecked text consent box on our quote form. Message frequency varies based on your quote, your replies, and order activity. Messages may be sent using automated technology. You represent that you are the subscriber or customary user of the number provided and are authorized to consent.

Charges and delivery technology

Message and data rates may apply. Messages may be delivered by SMS or, on supported devices and networks, Rich Communication Services (RCS). If RCS is unavailable, a message may fall back to SMS. Carriers are not liable for any delayed or undelivered messages. Delivery and availability depend on your device, carrier, network coverage, and other factors outside our control.

STOP, START, and HELP

Reply STOP to any message to opt out. You may receive one final message confirming the opt-out. After opting out, reply START to the same number to opt back in, provided your consent is otherwise valid. Reply HELP for help, email info@customtennisdampeners.com, or call +1 (832) 475-7459. We may change the sending number or sender identity and will provide notice where required; opt-out requests remain effective for the applicable program.

Your mobile number

Tell us if you stop using or transfer the mobile number you provided. You agree not to use the messaging program for unlawful, abusive, or deceptive content. We may suspend messaging when required for safety, compliance, carrier rules, or technical reasons.

9. Website content and intellectual property

The website and its original text, graphics, product photography, designs, software, and branding are owned by us or our licensors and are protected by applicable intellectual property laws. We grant you a limited, revocable, non-transferable right to use the website for personal or internal business purposes related to evaluating and purchasing our products. This does not transfer ownership of any website content.

10. Referring to you as a customer

Section 3 covers the licence you give us to reproduce your artwork in order to produce your order. This section covers something narrower and separate: identifying you publicly as a customer.

You grant us a non-exclusive, royalty-free, worldwide licence to identify you as a customer and to display your name, logo, and images of the dampeners we produced for you in our portfolio, website, and marketing materials. We will use your marks solely to identify you accurately as a customer. We claim no ownership of them, and we will not state or imply that you endorse or sponsor us, or are affiliated with us beyond that customer relationship.

This licence is a convenience, not a condition of sale, and it does not affect pricing or fulfillment. You may opt out at any time, before or after your order, by writing to info@customtennisdampeners.com, and we will remove the relevant material from our website and marketing materials within a reasonable period. Where you and we have signed a separate agreement covering publicity, confidentiality, or use of marks, that agreement governs and this section does not apply.

11. Prohibited use

You may not:

• use the website or our services for unlawful, fraudulent, or abusive activity;
• interfere with security, availability, or operation of the website;
• introduce malicious code or attempt unauthorized access;
• scrape or copy content at scale without permission; or
• misrepresent your identity, authority, order details, or rights in submitted content.

12. Disclaimers

To the extent permitted by law, the website is provided “as is” and “as available.” We do not guarantee uninterrupted access, error-free content, exact screen-to-product color matching, or that estimated production and delivery dates will be met. Nothing in these Terms excludes warranties or remedies that cannot legally be excluded.

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from the website, an order, or the messaging program. Our aggregate liability for a claim relating to a specific order will not exceed the amount you paid us for that order. These limits do not apply where prohibited by law, including liability that cannot legally be limited or excluded.

14. Governing law

These Terms are governed by the laws applicable in the State of Texas, without depriving you of mandatory consumer protections that apply where you live. Before filing a formal claim, we encourage you to contact us so we can try to resolve the issue directly.

15. Changes and severability

We may update these Terms as our services or legal obligations change. The “Current version” date identifies the current Terms. Changes apply when posted unless a later date is stated; we will provide additional notice when required. If a provision is unenforceable, the remaining provisions remain in effect.

16. Contact us

Custom Racquet Products LLC, doing business as Custom Tennis Dampeners
5900 Balcones Drive, STE 4000
Austin, TX 78731, US
info@customtennisdampeners.com
(832) 475-7459